FAQ

I have placed an order but I haven't received a confirmation email, What should I do? 

What day will my order arrive?

Your order will arrive on the delivery date you specify when placing an order providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.

What delivery method do you use?

We use specialist couriers for all our deliveries with experience delivering delicate items like flowers. Each delivery is hand delivered to your recipients door or place of business or left out of public view if it is determined safe and reasonable to do so by the driver.

How can I ensure my order is successfully delivered?

As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. are all very useful for our couriers. There is a 'special delivery instructions' field on checkout that you can use for any extra delivery information that you think may be relevant, for example: 'main entrance is at back door, watch out for the dog!, please call (phone number) if any problems'.
If you are sending flowers to a hospital, it's good to be aware that some hospitals may not accept flowers to ICU/Emergency wards and many hospitals have a short supply of vases for patients.

Do you deliver on Saturdays or Sundays?

 
Can you deliver to flats and apartments?

Certainly can! but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbor if applicable etc. Extra details will allow the couriers to promptly deliver your gift and sort out any issues that may arise as well as organise redelivery if necessary.