FAQ

What are the delivery times?

We deliver 7 days a week. Our local delivery run starts at 9AM, with our last delivery run at 6PM. If it is imperative your flowers arrive at a specific time, please aim to provide as much notice as possible and clearly state your requirements in the SPECIAL INSTRUCTIONS box online, and we will do our best to accommodate your needs.

 

Deliveries Charges 

Delivery charges will vary between $9.99 and $24.99 

 

CAN I ORDER FLOWERS IN ADVANCE? 

Yes of course! Please select your desired delivery date and leave the rest to us. Our friendly and reliable delivery team will keep track of your order, so it arrives on time.

 

CAN I SEND A CARD AND PERSONALISED MESSAGE WITH MY ORDER?

Yes, you most certainly can. You will be able to add a personalised message (with no limitation on the number of characters) to go alongside your order.

 

WHAT IS YOUR FRESHNESS GUARANTEE? 

We understand the importance of a happy customer. To ensure that special someone gets the most out of their blooms, we guarantee to use the freshest available seasonal blooms and quality products in all our bouquets and flower arrangements.

On average, most cut flowers should last between 4 and 7 days. However, if you are unsatisfied with your flowers after following our simple care instructions, please get in touch with us within 24 hours of receiving the flowers so our Customer Care Team can take them to our Head Florist for assessment.

 

 

I have placed an order but I haven't received a confirmation email, What should I do? 


Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. If you haven't received an order confirmation email, it is likely the result of one or two things: Your order was never actually placed and processed or you have entered an incorrect email address with your order. You can reach us via e-mail at Support@officeflower.com.au 
 

What day will my order arrive?


Your order will arrive on the delivery date you specify when placing an order providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.


What delivery method do you use?


We use specialist couriers for all our deliveries with experience delivering delicate items like flowers. Each delivery is hand delivered to your recipients door or place of business or left out of public view if it is determined safe and reasonable to do so by the driver.


How can I ensure my order is successfully delivered?


As much relevant information as possible is the best way to ensure prompt delivery. Flat numbers, business name if applicable, ward/room number for hospital deliveries etc. are all very useful for our couriers. There is a 'special delivery instructions' field on checkout that you can use for any extra delivery information that you think may be relevant, for example: 'main entrance is at back door, watch out for the dog!, please call (phone number) if any problems'.
If you are sending flowers to a hospital, it's good to be aware that some hospitals may not accept flowers to ICU/Emergency wards and many hospitals have a short supply of vases for patients.


Do you deliver on Saturdays or Sundays?


Yes, Simply place your order before 6 AM on Saturday for the weekend delivery.

 
Can you deliver to flats and apartments?


Certainly can! but to ensure prompt delivery please provide as much information as possible, including anything you may think is relevant, such as the flat number, the recipients phone number or instructions to leave with neighbor if applicable etc. Extra details will allow the couriers to promptly deliver your gift and sort out any issues that may arise as well as organise redelivery if necessary. 

Flower Delivery Sydney

As a Sydney florist, we are committed to ensuring your complete satisfaction with our service. Ordering online is simple and convenient with our user-friendly website. Our flowers are perfect for any occasion, whether it's a birthday, anniversary, or simply a spontaneous gesture. Don't wait any longer—discover your perfect flowers today. We guarantee that your loved ones will be left with big smiles on their faces.

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Rose Boxes

Shower love upon your special someone with an elegant box of roses. Our rose boxes feature stunning and carefully arranged roses that captivate your senses. You can conveniently order our high-quality rose boxes online and have them delivered to your loved ones in Sydney. Explore our website to discover the beauty and elegance of our rose box collection. 

Bloom Boxes

Flower Jars

Browse our fun and unique gift collection