Policies

Disclaimer

 

These terms and conditions (Terms) contain the terms under which you may access this website and purchase an item advertised on this website. You agree to be bound by these Terms. Officeflower may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Officeflower constitutes an agreement to abide by and be bound by these Terms, as amended.

 

When we deliver

 

Delivery times will depend on your location. Generally deliveries occur:

 

Monday to Sunday: 9am – 5pm (9pm for residential addresses)

 

 

We may not deliver on public holidays excluding Valentine’s Day and Mothers’ Day)

 

Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

 

 

Delivery instructions

 

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.

 

 

Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

 

If no person is present to accept the flowers at the location specified, our driver would act in his or her discretion based on weather conditions, safety, security, etc.

 

 

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Officeflower to arrange for re-delivery. We may charge you $14.95 for the cost of re-delivery, but will seek your authority prior to charging this fee to you.

 

If you provide us with an incorrect delivery address, you must pay $14.95 for re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

 

 

Delivery Date

 

You cannot select two different delivery dates per sales order at a time. The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.

 

 

SUBSTITUTION POLICY

 

Images found on this site are used for display purposes only. Actual products may differ from product images displayed.

 

If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Officeflower to substitute for a product that is in stock. Officeflower takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item. 

 

Please note that the personalised label depends upon availability, and we will make every effort to make the same overall shape and style but do not guarantee it.

 

Rules for Substitution

 

Where a specific flower type or colour is unavailable within the given time frame of delivery, Officeflower will use types or colours that achieve the same overall shape, style and effect.

 

In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

 

For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.

 

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour. 

 

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value. 

 

 

ORDER AND CANCELLATION POLICY

 

Our business hours are 8AM to 5PM Monday to Friday.

 

Cancellations and amendments are not allowed after placing your order. Please make sure your order is correct before completing it. After placing your order cancellation of order incurs a $25.00 administrative fee. Money will be refunded less this fee or you may opt for the gift voucher to the full order value to be issued instead. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

 

Order Information Changes

 

Upon receipt of Order Confirmation please check to confirm all the information in your order is correct.

  

Order Cancellations

 

You may cancel your order. The following cancellation fees will apply:

 

$25 cancellation fee on all orders.

 

If order is prepared or out for delivery the total cost of order is forfeited.

 

REFUND POLICY

 

We understand the importance of on-time delivery, fresh flowers and the happiness that they will bring.

 

If you are unhappy with an experience that you have with us, please email support@officeflower.com.au with your order number, a photo of the products as delivered, and the nature of your concern. Complaints must be received within 7 days of delivery of your order. Our trained customer care staff will review your information and respond to you within 24-48 hours.

Our flowers arrive directly from our growers and are always fresh and beautiful.  If you received damaged flowers, please send a picture of the received arrangement to Support@officeflower.com.au with the order number in the subject line within 2 days of arrival. We stand by our products. For approved quality issues we may resend the product, or provide a store credit. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis.

Flower Delivery Sydney

As a Sydney florist, we are committed to ensuring your complete satisfaction with our service. Ordering online is simple and convenient with our user-friendly website. Our flowers are perfect for any occasion, whether it's a birthday, anniversary, or simply a spontaneous gesture. Don't wait any longer—discover your perfect flowers today. We guarantee that your loved ones will be left with big smiles on their faces.

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Rose Boxes

Shower love upon your special someone with an elegant box of roses. Our rose boxes feature stunning and carefully arranged roses that captivate your senses. You can conveniently order our high-quality rose boxes online and have them delivered to your loved ones in Sydney. Explore our website to discover the beauty and elegance of our rose box collection. 

Bloom Boxes

Flower Jars

Browse our fun and unique gift collection