Shipping Policies

Disclaimer

 

These terms and conditions (Terms) contain the terms under which you may access this website and purchase an item advertised on this website. You agree to be bound by these Terms. Office Flower may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Office Flower constitutes an agreement to abide by and be bound by these Terms, as amended.

 

 

Fresh Flowers

As a general guideline, office deliveries are usually given priority to ensure flowers arrive during standard business hours, whilst home deliveries are typically arranged around your advice on when the recipient will be home.

As hospitals allow deliveries outside standard business hours, your flowers may be delivered late in the day to the nurses stations during particularly busy periods.

If it is imperative your flowers arrive at a specific time, please aim to provide as much notice as possible and clearly state your requirements in the SPECIAL INSTRUCTIONS box online, and we will do our best to accommodate your needs.

Delivery times will depend on your location. Generally, deliveries occur:

Local delivery can occur anytime up to 8 pm for residential addresses, up to 5 pm for businesses, and delivery before 3 pm to schools.

We may offer Priority delivery and Express delivery options too and these are easy to choose during check-out (such as arrival by 12pm and by midday). Prices vary based on how early the delivery is needed. Priority delivery options are not available on the same day as ordering unless you ask us to see if it is possible first.

Whilst Office Flower may offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. 

Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

We may not deliver on public holidays excluding Valentine’s Day and Mothers’ Day.

 

Delivery instructions:

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive the items. 

Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

If no person is present to accept the flowers at the location specified, our driver would act in his or her discretion based on weather conditions, safety, security, etc.  

If you provide us with an incorrect delivery address, you must pay $24.99 for the re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

If the flowers haven’t been delivered, and you notify us early, we can update the address, but the delivery fee may vary. If the delivery has already occurred, changing the address will require a new delivery fee, you’ll also need to pay for the flowers again. 

 

Where we deliver:

Here's a list of postcodes in NSW to which we can provide our same/next/specific day delivery service: - Postcodes of Eligible Suburbs 

 

Delivery Date

You cannot select two different delivery dates per sales order at a time. The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact specific time.

For more information E-mail: Support@officeflower.com.au

SUBSTITUTION POLICY 

Images found on this site are used for display purposes only. Actual products may differ from the product images displayed. 

If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Office Flower to substitute for a product that is in stock. Office Flower takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item. 

Rules for Substitution

Where a specific flower type or colour is unavailable within the given time frame of delivery, Officeflower will use types or colours that achieve the same overall shape, style and effect.

In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.  

In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value. 

 

Personalised Label

Please note that the colour and style of your personalised label on your order depends on availability. We will make every effort to provide the colour and style you want, but if the colour is not available, we will substitute another colour for your label.

Dried Flowers 

Dried flowers are available for Australia-wide shipping by Australia Post.

Rest assured, we take the utmost care in packing your items and mark parcels as fragile when appropriate. However, delicate flowers may naturally be shed during transit - this usually will not affect the piece's overall look. 

We are not responsible and will not pay for or refund any loss, damages, parcels delivered outside of suggested timeframes by the Courier or expenses incurred during transit with the courier service.

However, in the rare occasion your parcel does arrive damaged, please get in touch with us via email immediately (we will not accept claims later than two days from the delivery date) with an image of the damaged box with the address label visible & the damaged item ( in the 1 photo). We will forward an insurance claim on your behalf to the shipping company. This does not guarantee their outcome will be a refund. We will not refund you if they reject your damage claim. However, we will offer alternative solutions to ensure your piece meets our standards and that you are happy with your purchase.

It's important to note that we do not offer refunds or exchanges for change of mind. We also will not refund/exchange an order that you received in good condition at a later date due to not following aftercare/mishandling the item. Please ensure you read the sizing & listings correctly before purchasing. By placing your order, you have acknowledged and accepted these terms.

Due to the size of the mirrors, installs & shipping size allowance, you may receive your mirror & flowers separately - you will receive a video link on how to attach the flowers to the mirror in 2 easy steps with the products required provided. You may receive your install/oversized item in 2 parts and again will be sent a video link on how to attach them together. 

 

Plants and Succulents 

We offer shipping Australia-wide. Please note that quarantine restrictions apply to NT, WA & TAS for live plants, soil, living matter & wooden products. For NT, WA & TAS, live succulents will be substituted with artificial ones.

Express Post is not same/next day dispatch or delivery. Once dispatched, delivery generally takes 1-3 business days to metro areas.

Regular Post is expected to take 3-7 business days for delivery once dispatched. 

 

Order Fulfillment Time

All postal orders are fulfilled and dispatched within 5 days of order placement for both Regular Post and Express Post.

 

Australia Post - Shipping Information

• For large orders, the shipping rate will be calculated during the checkout process.
• Express Post does not guarantee faster dispatch or same-day/next-day delivery.
• Plants might shipped bare-rooted unless otherwise stated.
• No dispatches or deliveries will take place on public holidays.
• We do not offer pickups from our warehouse

*Australia Post can leave packages in a safe place at the shipping address if the recipient isn't there. If there's no safe spot, the package will be taken to the local post office for the recipient to collect. It's the recipient's responsibility to collect the package as soon as possible to keep the contents in good condition.

*Make sure your shipping address is accurate. It can't be changed once the item is sent. If Australia Post can't deliver because of an incorrect address, they'll send the item back to the sender. We can't give refunds or arrange a new delivery if the wrong shipping address is provided.

*Once we hand the parcel over to Australia Post, our responsibility ends. We are not responsible for lost, stolen, or redirected parcels and cannot provide reimbursement.

*Damage during transit, including that caused by delays or mishandling by Australia Post, is beyond our control, and we cannot be held responsible for such issues. In the event of your plants arriving a bit weak or limpy, possibly due to heat or prolonged transit times, please allow them some time to recover. Plants needs drained soil, a little water and some filtered sun. While some plants may handle transit better than others, a bit of care should help them bounce back effectively.

*Every parcel will come with a tracking number, and you will receive tracking updates via email or SMS once your order is dispatched. If you haven't received tracking information within 2-3 days of your order being fulfilled, please reach out to us.