Dried Flowers Delivery information

Rest assured, we take the utmost care in packing your items and mark parcels as fragile when appropriate. However, delicate flowers may naturally be shed during transit - this usually will not affect the piece's overall look. 

We are not responsible and will not pay for or refund any loss, damages, parcels delivered outside of suggested timeframes by the Courier or expenses incurred during transit with the courier service.

However, in the rare occasion your parcel does arrive damaged, please get in touch with us via email immediately (we will not accept claims later than two days from the delivery date) with an image of the damaged box with the address label visible & the damaged item ( in the 1 photo). We will forward an insurance claim on your behalf to the shipping company. This does not guarantee their outcome will be a refund. We will not refund you if they reject your damage claim. However, we will offer alternative solutions to ensure your piece meets our standards and that you are happy with your purchase.

It's important to note that we do not offer refunds or exchanges for change of mind. We also will not refund/exchange an order that you received in good condition at a later date due to not following aftercare/mishandling the item. Please ensure you read the sizing & listings correctly before purchasing. By placing your order, you have acknowledged and accepted these terms.

Due to the size of the mirrors, installs & shipping size allowance, you may receive your mirror & flowers separately.