Delivery information

Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. 

We offer local delivery to All Sydney Inner Metropolitan area in NSW.

Delivery times will depend on your location. Generally, deliveries occur:

Standard delivery can occur anytime up to 8pm for residential addresses, up to 5pm for businesses, and delivery before 3pm to schools.

We offer Priority delivery and Express delivery options too and these are easy to choose during check-out (such as arrival by 11am and by midday). Prices vary based on how early the delivery is needed. Priority delivery options are not available on the same day as ordering unless you ask us to see if it is possible first.

Whilst Officeflower offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. 

Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

As a general guideline, office deliveries are usually given priority to ensure flowers arrive during standard business hours, whilst home deliveries are typically arranged around your advice on when the recipient will be home.

As hospitals allow deliveries outside standard business hours, your flowers may be delivered late in the day to the nurses stations during particularly busy periods.

If it is imperative your flowers arrive at a specific time, please aim to provide as much notice as possible and clearly state your requirements in the SPECIAL INSTRUCTIONS box online, and we will do our best to accommodate your needs.

We may not deliver on public holidays excluding Valentine’s Day and Mothers’ Day.

Delivery instructions:

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.

Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

If no person is present to accept the flowers at the location specified, our driver would act in his or her discretion based on weather conditions, safety, security, etc.

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Officeflower to arrange for re-delivery. We may charge you $24.99 for the cost of re-delivery, but will seek your authorization prior to charging this fee to you.

If you provide us with an incorrect delivery address, you must pay $24.99 for re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

Delivery Date

The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact specific date.

For more information E-mail: Support@officeflower.com.au